Job Description

Are you a dynamic and highly motivated individual looking for a new challenge? We have an exciting job vacancy for the position of Assistant Shop Manager at Once Upon A Time – One Stop Party Shop.

As an Assistant Shop Manager, you will have the opportunity to work closely with the Shop Manager, overseeing the sales team and the Outlet in their absence.

Responsibilities include training and supporting employees, assigning sales and shop duties, and ensuring the smooth operation of the store.

We are looking for someone who is available to work full-time, Monday to Friday from 9.00am to 7.00pm, and Saturday from 9.00am to 2.00pm, with the possibility of overtime. If you are passionate about parties and enjoy working in a fast-paced environment, apply now to join our team.

Main Tasks & Responsibilities

Oversee and manage the day-to-day operations, including: sales and financial targets, displays are kept clean and presentable and ensuring that the outlet is meeting and exceeding operational standards.

Monitor and analyse, sales performance, and customer feedback to identify areas for improvement and develop and implement strategies to drive sales growth and increase store profitability.

Maintains excellent product knowledge and manage local purchasing activities.

Lead and motivate a team of staff members by providing guidance, training, and support to achieve sales targets and provide outstanding customer service, whilst appraise staff performance and provide them with constant feedback so they can improve and grow within the company.

Foster a positive and collaborative work environment, promoting teamwork and open communication among staff members.

Ensures that weekly roster promotes equal and fair distribution of work. The said roster needs to have optimum levels of staff availability and cost effectiveness.

Refers to customer’s queries and complaints in a timely and efficient manner.

Build and maintain strong relationships with customers, ensuring their needs are met and exceeded.

Educational and skill requirements

Have a good standard of education.

Previous experience in shop retail management role.

Proven track record of achieving sales targets and driving business growth.

Strong leadership and management skills, with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills, with the ability to build strong relationships with both staff, and customers.

Strong analytical and problem-solving skills, with the ability to identify and address operational issues in a timely and effective manner.

Have a working knowledge of Microsoft Word and Excel applications

Is fluent in the English language, both verbal and written. (Capability to understand/speak Maltese language is considered an asset)

Must be an EU resident or have a valid working Visa.

Having a valid driving License will be considered an asset

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